STANDARD RETURN POLICY
Products sold by OffRoad Sally may be returned within 30 days of the original purchase date for a refund. All returns require an RMA (Return Merchandise Authorization) Number, and freight charges are strictly non-refundable. Due to the dangerous and stressful nature of off road and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages. Items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and are reviewed on an individual basis.
PRODUCT REFUNDS
Once your return shipment has been received and approved, a refund will be processed and a credit will automatically be applied to the original form of payment. The refund will most likely appear on your bank statement within 1-5 business days, depending on your bank's processing practices. Please note that only returns which meet all RMA conditions and return policy requirements will be eligible for a refund. OffRoad Sally does not refund shipping charges for returned items. Refused or undeliverable orders may also be subject to return freight fees, including but not limited to duties, taxes, customs charges and brokerage fees.
REFUSED / UNDELIVERABLE ORDERS
Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund. Keep in mind that international orders which have been refused by the receiver or deemed undeliverable by the shipping carrier may be subject to duties, taxes, customs charges or brokerage fees on the return shipment. OffRoad Sally reserves the right to deduct these additional costs, in addition to all freight charges, from the product refund. If you would like to return an item it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to have it refused, cause delays in return shipping as well as incur additional shipping charges.
PRODUCT WARRANTIES
OffRoad Sally does not offer any type of warranty coverage. However, the majority of the products available through our website are covered separately under a manufacturer's warranty. If you recently purchased a product from OffRoadSally.com and are concerned about the fitment or performance of your item, please contact us for assistance. We can provide installation support, troubleshooting advice, and can serve as a contact with the manufacturer to help arrange a warranty inspection and, if applicable, any necessary repairs or replacement shipments. You may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.